OBJECT

The provider, responsible for the website, makes this document available to users with which it intends to comply with the obligations set forth in Law 34/2002, on Services of the Information Society and Electronic Commerce (LSSI-CE ), as well as informing all users of the website about the conditions of use of the website.

Access to the website implies unreserved acceptance of these general conditions of use, which the user claims to fully understand. The user agrees not to use the website and the services offered therein to carry out activities contrary to the law and to respect these general conditions at all times. The provider may at any time interrupt access to its website if it detects a use contrary to law, good faith or these general conditions.

The provider reserves the right to modify any type of information that may appear on the website, without there being any obligation to notify or inform users of said obligations, with the publication on the provider's website being understood as sufficient.

ABOUT THE PROVIDER

The provider responsible for the website offers its users their identification data in order to improve the user's confidence and relations with it.

Denominación Social: MASSADA THE NATURAL THERAPY S.A.

Commercial Name: Massada

Registered Office: Polígono Industrial Mutilva Baja C/k Nº1 – 31192 Mutilva Baja, Navarra

CIF / NIF: A31595663

Phone: 948 35 10 16

e-Mail: info@massada.es

Registered in the Registry: Mercantile Registry of Navarra, Journal 89, Folio 164, Asto. 892 04/23/1997

Domain name: massada.es

IP ADDRESSES

The website's servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file that allows the subsequent processing of the data in order to obtain only statistical measurements that allow knowing the number of page impressions, the number of visits made to web services, the order of visits, the access point, etc.

SECURITY

The provider has adopted all the necessary technical and organizational measures to guarantee the security and integrity of the personal data that it processes, as well as to prevent its loss, alteration and/or access by unauthorized third parties. The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these ends, the user/client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.

RESPONSIBILITY

The provider is exempt from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or introduced by a third party unrelated to it (for example in forums, chats, blogs, comments, etc). However, and in compliance with the provisions of the LSSI-CE, the provider makes itself available to all users, authorities and security forces, to remove or, where appropriate, block all content that could affect or contravene national legislation, or international, rights of third parties or morality and public order, bringing the facts to the attention of the competent authorities if necessary.

In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.

This website has been reviewed and tested to work properly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, the provider does not rule out the possibility that there are certain programming errors, or that force majeure, natural disasters, strikes, or similar circumstances occur that make access to the website impossible.

INTELLECTUAL AND INDUSTRIAL PROPERTY

Massada Natural Therapy, Ecoa Method, Massmed is a registered trademark. The use by others by any means of the Massada Natural Therapy, Ecoa Method, Massmed brand, which includes both the name and the logo, is prohibited, except with the express consent of Massada Natural Therapy, Ecoa Method, Massmed. All rights reserved.

This website, including but not limited to its programming, editing, compilation, designs, logos, text and/or graphics, are the property of the person responsible for the website, and are protected by national and international regulations on intellectual and industrial property. . Access by the user to the website does not grant any property rights over them.

All the contents of the website are duly protected by the regulations of intellectual and industrial property, as well as registered in the corresponding public registries.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and marketing, in any case requires the prior written authorization of the provider. Any use not previously authorized by the provider will be considered a serious breach of the intellectual or industrial property rights of the author.

The designs, logos, text and/or graphics that are not the provider's and that may appear on the website, belong to their respective owners, who are themselves responsible for any possible controversy that may arise with respect to them. The provider recognizes the corresponding industrial and intellectual property rights in favor of their owners, and their mere mention or appearance on the website does not imply the existence of rights or any responsibility of the provider over them, nor does it imply endorsement, sponsorship or recommendation by the provider. of the same.

To make any type of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the following email info@massada.es.

APPLICABLE LAW AND JURISDICTION

For the resolution of all disputes or issues related to this website or the activities developed therein, Spanish legislation will apply, to which the parties expressly submit, being competent to resolve all disputes arising or related to its use the Courts and Tribunals of Pamplona.

In the event that any clause of this document is declared null, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these conditions. MASSADA THE NATURAL THERAPY S.A. You may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver of them unless expressly recognized by MASSADA THE NATURAL THERAPY S.A.

LEGAL GUARANTEES

a) Description of legal guarantees

The Seller will be required to deliver a Product in accordance with the order made by the Purchaser and will be responsible for any lack of conformity that may exist upon delivery of the same.

In this regard, for compliance purposes under the contract, the Product:

1° It will be suitable for the use that can, in general, be expected of a similar Product and, where appropriate:

- will coincide with the description given by the Seller and will have identical qualities to those shown to the Purchaser in any sample or model;
- will have the qualities that any Purchaser may legitimately expect based on public statements made by the Seller, the producer or the manufacturer or their representatives, including any advertising or labeling; either

2° It will meet the specific characteristics that may have been defined by mutual agreement between the Parties or will be suitable for any specific use that the Purchaser may intend and that the Purchaser has made known to the Seller and that has been accepted by the latter.

In the same way, the Seller has the obligation to guarantee all the articles sold with respect to any hidden defects that may render them unsuitable for their intended purpose or that may restrict such use in such a way that the Purchaser would not have purchased them (or would have done so, but at a lower price) if such defects had been known.

b) How to proceed

If the delivered Products lack conformity with respect to the Products ordered by the Purchaser or if they have any hidden defects, the Purchaser will send an email to the Seller's Consumer Service here and communicate the non-conformity or the hidden defects of the / the Products).

The Seller's Consumer Service will acknowledge receipt of the Purchaser's request and confirm the process to be followed. Upon receipt of instructions from the Seller's Consumer Service Department, the Purchaser shall return to the Seller the Products that lack conformity or have hidden defects, to the following address:

48 Josefa Valcárcel Street, 28027 of Madrid

Said Product(s) (i) will be returned whole, unused, in its original intact packaging; and (ii) to the extent possible with its original packaging, as well as the return receipt and a copy of the invoice. Likewise, to proceed with any exchange or return, it will be essential to send along with the product to be returned all those gifts or benefits delivered along with the purchase (samples, toiletry bags, towels, gift products, or other gift items).

In addition, the Seller will not accept freight-for-delivery packages. Any risk relating to returned Product(s) shall be borne by the Purchaser.

Upon receipt of the Product(s) allegedly lacking in conformity or with hidden defects, the Seller will check them in order to determine the conformity or non-conformity of the same(s). Likewise, the Seller may carry out a quality test on the Product(s) in order to verify if the returned Product(s) is/are really the original Product(s). It is hereby established that said checks will be carried out as soon as possible and within a maximum period of one (1) month.

DISPUTE RESOLUTION

These Purchase Conditions and, consequently, the corresponding electronic Contract that is concluded, will be governed by Spanish legislation. For any claim in relation to the purchase made, you can contact our customer service team via email info@massada.es and we will help you. Also, for your information, you can go to the European Union System for the extrajudicial resolution of Online Litigation available at the following link.