Below frequently asked questions are some of the common concerns of our customers. If you have any other questions, please send them to info@massada.es
You must be a registered user to place orders on our website. To do this, access from the "My account" link, located at the top right of the website. This will allow you to carry out your purchase procedures more quickly, since all your data will be registered. Simply, you will have to check them in case you want to make any modifications.

Once you register, you will receive our newsletters with the latest news, useful information and discounts.

You can access more benefits on our blog and on our Facebook and Instagram profiles.

To create your Massada.es account, you will only need your name, surnames, a valid e-mail address and your date of birth. These are the basic data.

When you make your first purchase you must enter the rest of the data necessary to complete the order: NIF, the delivery address of your orders and contact telephone number. The contact telephone number is necessary for the transport company to contact you when delivering your order.
You can contact us by filling out the contact form on the web, by phone 948 30 63 82 or by sending an e-mail to info@massada.es.

Another way to contact us is by visiting our Facebook and Instagram profiles.
All the characteristics are detailed in the product sheet. Select the product you want to buy and you will see the photos, characteristics, recommendations, modes of use... If you want more information, you can contact us.
Massada.es products are in our stock, they do not depend on third party stocks. In each product file there is a legend that indicates availability. For more information you can contact us.
The delivery time for orders placed on Massada.es is 24/72 hours for the peninsula and 3 to 5 days for the Balearic Islands and Ceuta since it is processed.

Please keep in mind that orders placed after 3:00 p.m. will be processed the next business day and the estimated timeframes described above must be calculated from that moment.
If the product received is not what you wanted, you can request a return. You have 14 calendar days from receipt of your order.

To request it, you must access your customer account at Massada.es and complete the form.
You must select the payment method in order to finalize your order. You have three options:

- Credit card
- PayPal
- Cash on delivery
If you have discount coupons, you must enter them at the time of checkout.
All products available on Massada.es have VAT included in the price indicated on each product.
Shipping costs for Spain (peninsula, Balearic Islands and Ceuta) are free for orders over €50, regardless of the payment method chosen. Orders less than €50 will have shipping costs of €5.
Orders placed on Massada.es have a delivery time of 24/72 hours for the peninsula and 3 to 5 days for the Balearic Islands and Ceuta. You must choose the payment method at the time of finalizing the purchase.

Please keep in mind that orders placed after 3:00 p.m. will be processed the next business day and the estimated timeframes described above must be calculated from that moment.
Be patient until the delivery times are met in the summary of the received order. If after those days you have not received your order, please contact us.
If the product received is not what you wanted, you can request a return. You have 14 calendar days from receipt of your order.

To request it, you must access your customer account at Massada.es and complete the form.
At Massada.es we consider customer satisfaction very important. For this reason, if you are not satisfied, we want you to have the same possibilities as in a physical store.
You have 14 calendar days from receipt of your order. To request it, you must access your customer account at Massada.es and complete the form.
For more information, see our return policy.
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